Complaints and defects

In the event of a defect in the product, the buyer must make a complaint within a reasonable time after the defect was discovered or should have been discovered. Complaints within 2 months are always considered timely.

The deadline for complaints is:

2 years from delivery
5 years if the item is intended to last significantly longer

Buyer's rights

In the event of a defect, the buyer can:

Require correction or resubmission
Request a price reduction
Cancel the purchase if the defect is not insignificant
Claim compensation

Correction and resubmission

The seller may refuse a claim if it is impossible or involves unreasonable costs. Correction or replacement shall be made within a reasonable time. The seller normally has no more than two attempts to remedy per defect.